English for the Real Workplace
Learn the English You’ll Actually Use at Work
Business English isn't just about formal vocabulary and grammar.
It's about knowing what to say, how to say it and how to communicate professionally in real workplace situations.
My Business English support focuses on practical communication you can use in your everyday working life — helping you communicate more clearly, professionally and confidently.
How I Can Help
Professional Emails
Learn how to write clear and professional workplace emails, from making requests and following up to apologising, providing updates and responding to colleagues or customers.
Workplace Conversations
Build confidence with the everyday English used between colleagues, managers, customers and clients — including making requests, asking questions, explaining problems and responding professionally.
Telephone & Video Calls
Practise useful language for answering calls, taking messages, asking someone to repeat themselves, explaining information and handling professional conversations.
Professional Vocabulary & Expressions
Build your knowledge of useful workplace vocabulary, phrases, expressions and phrasal verbs so you can understand and use the English you are more likely to hear in real professional environments.
Meetings
Develop the language you need to participate more confidently in meetings, including sharing your opinion, agreeing and disagreeing, asking for clarification and contributing to discussions.
Customer Communication
Learn how to communicate professionally with customers, including handling questions, responding to complaints, showing empathy and dealing with difficult situations.
Clear & Professional Communication
Learn how to adapt your language depending on the situation — whether you need to sound polite, confident, assertive, friendly or professional.
Business English You Can Actually Use
My approach is practical and focused on real communication rather than simply memorising vocabulary.
We'll look at realistic workplace situations and the language you need to handle them with confidence.
Whether you're already working in an English-speaking environment, preparing to enter the workplace or want to develop your professional communication, the goal is simple:
To help you use English with greater confidence in the moments that matter at work.
Be Fluent With Felice
Business English • Career Support • Professional Confidence